In return to your loyalty Cavaleurope offer you 5% on your bild. Loyalty marks in € due on your next order 1 loyalty mark = 1€ (that's deductible from what you owe us on the next order) Ask for deduction Example : You order 100€ now = you have 5€ deductible from a next order
For any order over 70 euros, For any order Free p & p on all orders over (except for the vans and the big stables materials : contact us for an estimate).
In all other cases (other countries, order below free of port amount, express shipments), packaging and shipping costs are computed online and displaid before order validation (except for the vans and the big stables materials: contact us for an estimate). The shipping costs depend on the following elements:
- ordered items,
- shipping country,
- shipping mode (standard).
If you want to know the exact packaging and shipping costs, add the items to your shopping basket and click "view order". You will be directed to the summary of your order. From this page, you will be able to choose the shipping country. The packaging and shipping costs are computed and displaid automatically.
If you want to know the exact packaging and shipping costs for one given product, you may also use this (quicker) tool.
When shipment occurs outside EEC, you do not have to pay VAT (French tax) (except specific cases). Thus prices are displaid without tax if you choose a shipping country outside EEC, including VAT otherwise.
All sendings are insured against physical loss or damage. Check the parcel in front of the deliverer. If you observe any damage, describe them on the receipt of delivery. Do not forget to date, sign and keep a double of the receipt... otherwise the insurance could not apply.
At any time within 7 days of receipt, you may return the products that you would not wish to keep.
Warning: Any return must be preceded by an agreement from our customer service.
Returned products must be in their original packaging, complete (accessories, manuals...), in perfect state, accompanied by a copy of the invoice.
Products returned incomplete, damaged or dirtied by the customer will not be accepted.
Returns are made at your own cost and risk. Thus you should get an adequate insurance for your sendings.
Any return accepted by our customer service will generate a credit note or a refunding (upon request by the purchaser) to the profit of the purchaser, after qualitative checking of the returned products.
Only the price of the returned products will be refunded. Delivery and shipping costs will not be refunded.
Specific case: if the initial amount of your order allowed the free of port, two cases may arise:
(1) the initial amount minus the value of the returned items does not allow the free of port. We will refund the value of the returned items minus the shipping costs which had been initially offered to you.
(2) the initial amount minus the value of the returned items still allow the free of port. We will refund the value of the returned items.
Without explicit request from you, orders are delivered complete. If, at the time of your order, an ordered item is not available, our team will ship your order once all ordered items become available.
You may ask to receive the available items, the remainder of the order being delivered later on. In this case, only sendings above 70 euros may be sent free. For sendings below 70 euros, we charge for shipping costs.
(*) or 100 euros depending on the shipping country. Free shipments do not apply to all countries, please refer to the paragraph "PACKAGING AND SHIPPING COSTS".
We can loan equipment to you (mainly saddles) on certain terms and conditions:
You must first open an account online.
You must provide your personal details by e-mail (address and telephone), and specify the model, colour and size of saddle required.
We require a banker's card with the expiry date as a "deposit" the amount of which will be specified beforehand by e-mail.
This deposit is retained wholly or partially in the event of damage to the saddle, but not if the damage has occurred in the course of normal horse-riding activities.
The deposit is returned to you as soon as we receive the product and establish that it is in good condition.
We will contact you to arrange delivery to the site, using our own transport or through a carrier, with a return order.
You can test the saddle for a period of between 15 days and one month maximum.
When the loaned equipment is new, and if you are satisfied with the product, you may buy it at the price applicable on the day of delivery.
The balance (price including VAT less the deposit amount) will then be debited from your account.
Pictures and texts: in spite of our will to be as precise as possible and to respect the reality of the products, it can occur that an error of description appears on a product. In such case we always do our best to correct it as soon as possible.
We cannot be held responsible for the modifications of the products, because those can be modified without notice by the manufacturers.
The photographs of the products are noncontractual. The prices, the descriptions and the colours of the products of our online catalogue are only given as an indication and may vary according to the provisioning and the economic conditions or situation.
The products conform to the French legislation. Our responsibility could not be engaged in the event of nonrespect of the legislation of the country where the products are delivered. It is up to the customer to check nearby the local authorities the possibilities of importation or use of the products.
We are not responsible for any injury, loss, claim, damage, or any indirect, incidental or consequential damages of any kind which arises out of your use of or failure to use purchased products.
